Refund policy

Return and Refund Policy

Thank you for shopping with Vorgarssy. We want you to be fully satisfied with your purchase, but we understand that sometimes returns are necessary. Please review our updated policy carefully.

1. Returns and Exchanges

We accept returns and exchanges within 15 days of receiving your order. To qualify for a return or exchange, the following conditions must be met:

  • Condition of Items: The product must be unused, unworn, and in the original packaging with all tags still attached. We cannot accept returns if the product is damaged, used, or missing parts.
  • Non-Returnable Items: Certain items cannot be returned, including:
    • Personalized or custom-made items
    • Intimate or hygienic products (e.g., lingerie, swimwear, etc.)
    • Gift cards or digital products
    • Final Sale Items: Some products are marked as “Final Sale” at the time of purchase. These items are not eligible for return or exchange.

2. How to Process a Return

  • Return Authorization: To initiate a return, contact us at contact@vorgarssy.com with your order number and reason for return. We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
  • Return Shipping Costs: Return shipping is free for all eligible returns. We will provide you with a prepaid return shipping label.

3. Refunds

  • Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will issue a refund to your original payment method within 7–10 business days.
  • Partial Refunds: A partial refund may be issued if the returned item is damaged, has missing parts, or does not meet our return conditions.
  • Store Credit: If you prefer, we can issue a store credit for the full amount of your return instead of a refund.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will cover the cost of return shipping and either offer a full refund or a replacement, depending on your preference.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the item you wish to receive.

6. Shipping Fees

  • Original Shipping Fees: Shipping costs for the original order are non-refundable unless the return is due to our error or a defective product.
  • Return Shipping Costs: Return shipping is free for all eligible returns.

7. Fraudulent Returns

To protect against fraudulent returns, we reserve the right to limit returns for customers who have an excessive number of returns or requests that appear suspicious. We may require additional verification for suspicious returns.

8. Contact Information

If you have any questions about returns or would like to initiate a return, please contact us:

Email: contact@vorgarssy.com
Phone: 07365622296
Address: Willan Road, 30, Manchester, ENG, M9 8LL, GB

9. Changes to the Return and Refund Policy

We reserve the right to update or change this Return and Refund Policy at any time. Any updates will be posted on this page with an updated "Last Updated" date.